Trouble downloading the response documents

Please follow the steps below to troubleshoot portal access or document download issues:

1. Check your spam folder: If the responding company notified you that the login email has been sent, make sure to check your spam folder (the email sender is no-reply@secure-share.com). If it is not in your spam folder, contact the responding company.
2. Use a supported browser: Make sure you are using the current version of a modern browser (Microsoft Edge, Chrome, or Firefox are recommended).
3. Manually type the portal information: Open your browser and manually type the following URL and hit [enter]: secure-share.com. Then click the button for “Portal Access.” On the portal login page, manually enter the Response ID (shown in the portal notification at the end of the portal URL as a six-character ID with a dash after the first three letters) and the Passcode, and click the "Access Portal" button.
4. Turn off VPN or whitelist SecureShare: Depending on how your VPN is configured, it could prevent you from accessing the SecureShare portal. If on a VPN, turn off the VPN and then access the portal. Alternatively, your IT group can whitelist the following domains: 
   • safarisop.com / *.safarisop.com
   • safarilaw.com / *.safarilaw.com
   • serveport.com / *.serveport.com 
5. Check Browser extensions: Sometimes, browser extensions will block your access to the SecureShare portal. Try disabling any extensions that restrict access to websites to see if you can now access the portal.
6. Contact Safari SOP: If none of the above help, email support@serveport.com, which provides portal technical support on behalf of its. Please include the company name and the company's internal ID in your email.